Wow! What Customer Service with Ketchup!

Wow! What a customer service experience with a ketchup bottle! It was more than I could have imagined! When you make trips to other parts of our fabulous State, you can see lots of exciting new developments and learn alot about what’s going on locally. Yesterday, I travelled to Tupelo with my entrepreneur co-hearts Frank and Ernie. For lunch, we went to The Grill, a downtown, local, gathering place. Customer service is all about the “experience” and for about an hour, it was the greatest. The moment we’d walked in the door, the hostess was smiling, welcoming, and extremely nice. Our waitress, Chante, upon finding out it was my first visit, leaned in, looked me directly in the eyes and told me “this will be a great experience for you today…our food is great…and if you’re not pleased, let me know.” What, you’re kidding? She had a twinkle in her eyes and was excited to see us, as if we were long lost friends. How refreshing! Her service was great! The best part was the ketchup bottle. Of course, we had to get an order of the house special, garlic fries, with ketchup. Another waiter brought back the ketchup bottle, actually opened it at our table for our use! It’s all about the experience!
We certainly have great customer service with some of our restaurants here in Madison County. Chick-Fil-a is a shining example in the fast food category. We’ve gotten more complaints about fast-food order takers being on their cellphones, telling customers to “wait a minute”, in the past two weeks than ever before. The customer should always be first and foremost….your personal conversations can wait.
Back to yesterday, after a great meal and conversation, she asked “May I split the ticket for you? It will be really easy for me to do.” What…you’re kidding, right?
And, it was split exactly as we had eaten, garlic fries, two ways, and the snicker peanut butter pie, three ways. Kudos to Bernard Bean and team for making our lunch break great. I’ll be back…..just to see ketchup bottle get opened again!